For Google Business Profile
GladReply reads your Google reviews and drafts a reply that sounds like you. Safe five-star replies publish on their own. Everything else waits for your OK.
14-day free trial on every plan.
Reviews
Candle studio · Barcelona
Carla M.
2 hours ago
We booked the candle workshop for my mum’s birthday and it was perfect. Clear instructions, a lovely space, and we each took our candles home.
Drafted reply
Auto-published
Thank you, Carla! We’re so glad your mum’s birthday went well with us. Enjoy the candles, and we hope to see you both at the studio again.
Daniel P.
Yesterday
Nice workshop, but we started twenty minutes late and had to rush the last part.
Drafted reply
Waiting for approval
Thank you for telling us, Daniel. A late start isn’t fair on the group, and we’re sorry the last part felt rushed. We’d like to make it right next time you visit.
Three steps, and none of them needs a developer.
Sign in with Google and choose the Business Profile locations you manage. It’s Google’s own permission screen, so we never see your password.
Describe how you talk to customers: warm or formal, brief or chatty. Every draft follows it.
Five-star replies that pass every guard go out on their own. The rest wait in your inbox for you to approve, edit or reject.
Built for owners who want every review answered but don’t have an hour a day for it.
Replies are drafted in the voice you set, so they read like something you’d write on a good day, not like a template.
Only five-star replies go out on their own, and only if they’re under 600 characters, contain no links, emails or phone numbers, and fit within a daily cap.
Everything that isn’t clearly safe lands in one inbox. Approve it as written, edit it, or reject it.
Run several locations from one account, each with its own reviews and replies.
A review in French gets a reply in French. Visitors from abroad get an answer they can read.
When you edit or reject a draft, the next ones take it into account. The more you correct, the less you need to.
Your name is on every reply, so the rules for what can publish without you are narrow and fixed.
Only when all of these are true:
Held in your inbox until a person decides:
You connect through Google’s own OAuth screen. We never see or store your Google password.
The access tokens Google gives us are stored encrypted and used only to read your reviews and post your replies.
Remove GladReply’s access from the app or from your Google account, whenever you like.
GladReply started as an in-house tool for Vento Barcelona, a candle-workshop studio in Barcelona. It was answering their real Google reviews before it became a product. The guards, the approval inbox and the way it learns from edits all come from running it for a business that cares what goes out under its name.
Monthly plans in euros. Every plan starts with a 14-day free trial.
For a single shop, restaurant or studio.
€19/month
1 location
For businesses with a handful of locations.
€49/month
Up to 5 locations
For groups and agencies managing many profiles.
€149/month
Up to 25 locations
Only replies to five-star reviews, and only when the reply is 600 characters or fewer, has no links, email addresses or phone numbers, and the daily cap hasn’t been reached. Everything else waits in your inbox.
They are never published automatically. GladReply drafts a reply and holds it in your approval inbox, where you can approve it, rewrite it or reject it.
Drafts are written from the voice you set and from what the reviewer actually said. You can edit any draft, and your edits and rejections shape the ones that follow.
You sign in with Google and grant permission to manage your Business Profile. We use it to read your locations and reviews and to post the replies you approve or that pass the auto-publish guards. We never see your Google password, and you can remove access at any time.
The reply is written in the language of the review, so each customer gets an answer they can read.
Yes. Starter covers one location, Growth up to five and Agency up to twenty-five, all from a single account.
Every plan starts with a 14-day free trial. Connect your Business Profile, set your voice and see how the drafts read for your own reviews.
It was built in-house for Vento Barcelona, a candle-workshop studio in Barcelona, and answered their real Google reviews before it was offered to other businesses.
Connect your Google Business Profile and read the first replies drafted in your voice.
14-day free trial on every plan.